Terms of Service
Placeholder scaffold — audit with legal counsel before publishing.
1. Overview
These terms cover the use of this website and any booking or reservation request you send through it. Making a request through this site means you accept these terms. TODO: replace with counsel-approved wording that names the operating entity and its Kenyan registration details.
2. Rooms and stays
Room prices are quoted in Kenyan Shillings and are per room, per night, unless stated otherwise. Rates published on this site are indicative and may change; the confirmed rate is the one our front desk sends back to you after you submit a booking request.
3. Check-in and check-out
Check-in is from 12:00 PM (noon). Check-out is by 10:00 AM. Early arrival is accommodated where a room is ready; a late departure is at the front desk's discretion and may attract a charge.
4. Payment
All rates in KES and include 16% VAT + 2% catering levy. Half-board and full-board meal plans available on request. Pay on arrival — cash, M-Pesa and card accepted. We do not take card or M-Pesa details through this website.
5. Cancellation and no-show
Free cancellation up to 24 hours before check-in After that window, the first night's rate is charged on arrival. A booking held with no communication is treated as a no-show 4 hours after the check-in window opens and may be released. TODO: confirm the exact no-show policy with operations before publishing.
6. Restaurant reservations
SOY Restaurant & Cafe operates daily from 8:00 AM to 10:00 PM. Reservations are held for 15 minutes past the confirmed time; after that we may release the table. Menu availability, pricing, and prep times may change without notice.
7. Guest conduct
We reserve the right to refuse service or ask a guest to leave if their behaviour endangers other guests, our team, or our property. Damage caused to a room or its contents is charged at the cost of repair or replacement.
8. Liability
We take reasonable care of items placed in-room; valuables should be kept in the in-room safe (where available). We are not responsible for personal belongings left in public areas. TODO: have counsel finalise the liability, indemnity, and force-majeure language for your jurisdiction.
9. Governing law
These terms are governed by the laws of Kenya. Any dispute arising from your stay or reservation will be resolved in a Kenyan court of competent jurisdiction.
10. Changes to these terms
We may update these terms from time to time. The current version is the one published on this page. Material changes will be flagged with an updated date below.
11. Contact
Questions about these terms go to info@ivory.ke or WhatsApp at +254 712 455 155.
Last updated: 2026-10-17.